Terms and Conditions

Special occasions

Leila sends each piece in a beautiful gift-wrapped box. If you'd like to send jewellery directly to someone as a present, let Leila know and she'll happily include a little note.

Postage and Packaging

All orders are gift-wrapped and shipped in sturdy padded envelopes.
UK postage is £4.95, or free for orders over £100. Items sent within the UK are sent by Royal Mail Special Delivery, which means your order will be insured and protected. Your parcel will arrive by 1pm the following day after posting, and someone will need to sign for it. If you'd like your jewellery to be sent on a specific day, please contact Leila directly to arrange.
Items sent to the rest of the world will cost £10 and will be sent either by Royal Mail Airsure or International Signed For. Leila will contact you directly with approximate delivery dates.

Delivery times

If the piece you've ordered is ready to go, Leila will send it out within 2-3 working days. If it's out of stock, then it could take between two and three weeks. Leila will contact you with an estimated delivery date.

International Customs Charges

If you are outside the UK, you may be charged taxes and duties when your parcel arrives in the country. This is your responsibility to pay.
Customs policies vary widely from country to country; you should contact your local customs office to find out more.

Returns

Leila wants you to be happy with your jewellery. But if for any reason you aren't, you can return it within 14 days of delivery, undamaged and unworn, for a refund (minus the postage). Jewellery must be sent back by Special Delivery in its original packaging and is your responsibility until it arrives.

Unfortunately custom special orders can't be returned.